Privacy Policy iwinapp – Your Information Is Safe With Us

This Privacy Policy is published by iwinapp ("we", "Platform") and applies to all users who access or use the iwinapp platform via the website at iwinapp.vin or through the official iwinapp mobile app.

We understand that your trust is the foundation of our relationship. That is why we are committed to managing your personal data responsibly, transparently, and securely. Every practice described in this document reflects how we actually handle your information – not just empty promises.

Iwinapp collects data across three main categories:

A. Data You Provide Directly

• Registration information: full name, date of birth, phone number, and email address.
• Identity verification documents for the KYC process, such as a valid MyKad or passport.
• Financial information including bank account numbers or digital wallet details for deposit and withdrawal purposes.
• Any communications you send to the iwinapp support team.

B. Data Collected Automatically

• IP address, device type, operating system, and web browser version used.
• Platform activity logs including login times, games played, and transactions.
• App performance data for diagnostic and technical improvement purposes.

C. Data from Third Parties

• Verification information from payment providers such as DuitNow or FPX to confirm transactions.
• Identity verification data from third-party KYC services used by iwinapp.

Personal data collected by iwinapp is used for the following purposes:

• Account management: Creating, verifying, and maintaining your member account on the platform.
• Payment processing: Processing deposits and withdrawals securely via your chosen payment method.
• Fraud prevention: Identifying and preventing fraudulent activity, money laundering, and unauthorised access.
• Legal compliance: Fulfilling legal obligations under Malaysia's PDPA and applicable financial regulations.
• Service communications: Sending important notifications related to your account, security, and transactions.
• Platform improvements: Analysing usage patterns to improve user experience and technical performance.
• Customer support: Providing accurate and effective assistance when you contact the iwinapp support team.

Iwinapp does not sell, rent, or trade your personal data. However, in certain circumstances, data may be shared with selected third parties:

• Payment providers: Required transaction information is shared with DuitNow, FPX, Touch 'n Go, and other payment providers solely to process your payments.
• KYC services: Identity documents are shared with audited third-party identity verification providers to meet compliance requirements.
• Technical infrastructure: Cloud service providers that store and process our data are bound by strict confidentiality agreements.
• Legal obligations: iwinapp will disclose data if required by law, court order, or a competent authority.

Iwinapp implements comprehensive technical and organizational security measures to protect your personal data from unauthorized access, loss, or misuse:

• Data encryption in transit: All communications between your device and iwinapp servers are secured with TLS 1.3 and 256-bit SSL certificates.
• Static data encryption: Sensitive data stored in the iwinapp database is encrypted using AES-256 standards.
• Internal access controls: Only iwinapp staff with legitimate business needs are permitted to access member personal data.
• Two-factor authentication: iwinapp's internal administration system is protected with multi-factor authentication to prevent unauthorized access.
• Periodic audits: iwinapp conducts regular security audits and penetration testing to identify and address vulnerabilities.
• Continuous monitoring: A 24/7 threat monitoring system tracks any suspicious activity on the platform.

Iwinapp uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly.

Types of cookies used:

• Essential cookies: Required for core platform functionality such as login sessions and security. These cookies cannot be disabled.
• Performance cookies: Collecting anonymised information on how users interact with the platform for improvement purposes.
• Preference cookies: Saving your personal settings such as language, odds format, and display preferences.

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of the iwinapp platform.

As an iwinapp member, you have the following rights under Malaysia's PDPA regarding your personal data:

Iwinapp is a platform exclusively for users aged 18 and above. We do not intentionally collect or process personal data of underage children.

If we determine that a child's data has been collected without proper age verification, we will take immediate action to delete that data and close the associated account. Parents or guardians who become aware that their child has registered an iwinapp account are encouraged to contact our support team immediately.

In the course of its operations, iwinapp may process or store data on servers located outside Malaysia. All cross-border data transfers are conducted with adequate safeguards in place, including:

• Data transfer agreements compliant with Malaysia's PDPA standards.
• Use of registered cloud infrastructure providers that comply with international security standards.
• Data is encrypted both in transit and at rest across all server locations.

Your data will not be transferred to countries without an equivalent level of data protection without appropriate consent.

Iwinapp reserves the right to update or amend this Privacy Policy at any time. Any material changes will be communicated to members via:

• In-platform iwinapp notification at least 14 days before changes take effect.
• An email will be sent to the address registered in your account for any changes that directly affect your privacy rights.

Continued use of the iwinapp platform after the effective date of any changes constitutes acceptance of the amended Privacy Policy. The date of the last update is always displayed at the top of this page.

For any inquiries, complaints, or requests regarding your privacy and personal data, please contact the iwinapp privacy team through the following channels:

• In-platform live chat: The fastest method – responses are typically within 5 minutes during peak hours.
• Email: Contact us at [email protected] with the subject line "Privacy Inquiry" for a response within 2 business days.

For issues related to platform terms of use, please refer to Terms and Conditions us. For information on responsible gaming, visit the Responsible Gaming.